FAQs

Returns/Exchanges
All sales are final; there are no returns or exchanges.

Are the shoes 100% authentic?
We guarantee that all shoes are authentic.

Do you accept Visa/Mastercard/American Express gift cards?

No, we do not accept any gift cards.

We accept Paypal.

Are your pictures original?
Yes, all of our pictures are taken in-house.

Can I cancel/change my order?
Yes, you can change or cancel your order ONLY if we have not shipped your product out. However you must contact us immediately requesting to cancel/change your order.

Do you accept trades?
No, we do not accept trades.

Can I see more pictures of the shoes?
Yes, please email us indicating the product name and size and we will send additional pictures as soon as possible with.

What shipping services are used?
We ship USPS Priority in continental US or APO/FPO and UPS for International shipping.

Do you provide tracking information?
Yes, we provide you with a tracking number.

When I track my order with the given tracking number it does not work.

It usually takes a few hours for it to update into the system; track the item 12 - 24 hours later.

Where do you ship the order?
We only ship to the billing address associated with the credit card or address in Paypal. Make sure the address is correct before submitting payment.

How long does it take for my order to arrive?
2-6 business days. 10-15 days for International shipping (International shipping is extra shipping cost)

How do you ship the product?
All orders are shipped double boxed or Polymailer Bag to ensure optimal safety.

Do you offer a wish list?
No, not for now.

Do you charge sales taxes?
No, we do not charge sales tax.